Privacy Policy

Effective date: [Insert Effective Date]

This Privacy Policy describes how Merciful Hearts Association (جمعية القلوب الرحيمة) ("we", "us", or "our") collects, uses, discloses, and protects personal information when you visit our website, use our services, support our programs, or interact with us.

1. Information We Collect

We may collect the following types of information:

• Contact information: name, postal address, email address, phone number.
• Donor information: donation history, payment method details (note: we do not store full payment card numbers), billing address, and gift preferences.
• Volunteer and program participant information: resumes, availability, skills, emergency contact details, and health-related information if necessary for program participation (collected only with explicit consent).
• Technical information: IP address, browser type, device identifiers, operating system, and pages visited on our website.
• Communications: any messages, comments, or correspondence you send to us (including emails, social media messages, and feedback).
• Cookies and tracking: cookies and similar technologies used to improve website experience and analyze usage patterns.

2. How We Use Your Information

We use collected information for purposes including, but not limited to:

• Processing donations and issuing receipts.
• Communicating with supporters, volunteers, and beneficiaries about programs, events, and opportunities.
• Managing volunteer applications and program participation.
• Providing and improving our website, services, and campaigns.
• Complying with legal obligations and protecting the rights and safety of our organization and users.
• Analyzing website usage to improve content and user experience.

3. Legal Basis for Processing (if applicable)

Where required by law, we rely on one or more of the following legal bases to process personal data: consent, contractual necessity, compliance with legal obligations, and legitimate interests (such as keeping our records up to date and preventing fraud).

4. Sharing and Disclosure

We will not sell your personal information. We may share information in the following circumstances:

• Service providers: third-party processors who help us with payment processing, email delivery, website hosting, and data analytics. These providers are contractually bound to protect your information.
• Legal requirements: when required by law, court order, or governmental authority, or to respond to lawful requests.
• Protection of rights and safety: to protect the rights, property, or safety of Merciful Hearts Association, our staff, or others.
• Affiliated organizations: trusted partners or collaborators for joint programs or events — we will only share the information necessary for the collaboration and where we have appropriate safeguards.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to provide functionality, remember preferences, and analyze visitor behavior. You can manage cookie preferences through your browser settings. Disabling some cookies may affect your ability to use certain features of the site.

6. International Transfers

If we transfer personal information to another country (for example, to a cloud service provider), we will take steps to ensure appropriate safeguards are in place to protect your information consistent with applicable data protection laws.

7. Data Security

We implement appropriate technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no security system is impenetrable — we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and our legal obligations.

9. Your Rights

Depending on your jurisdiction, you may have rights related to your personal data, including the right to access, correct, update, or delete your information, and the right to object to or restrict certain processing. To exercise your rights, please contact us using the details below.

10. Children

Our services are not directed to children under the age of 13 (or a different minimum age where required by local law). We do not knowingly collect personal information from children without parental consent. If you believe we have collected information about a child without appropriate consent, please contact us and we will take steps to delete the information.

11. Third-Party Links

Our website may include links to third-party websites, social media platforms, or donation processors. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Effective date" above and, where appropriate, notify our users. Significant changes will be communicated by posting a prominent notice on our website or by contacting affected individuals directly.

13. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact:

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